We understand that Customer Care is important to get right to maintain relationships and company reputation. GCLM have the experience to back you in providing the support that your purchasers expect.
Customer care for housing development involves addressing the needs and concerns of individuals who have purchased or are interested in purchasing properties from the developer.
Developer Customer Care –
Timely Responses
We aim to respond to customer inquiries and concerns in a timely manner. This helps build trust and shows that you value their time and concerns.
Issue Resolution
We can resolve customer issues promptly. This may involve coordinating with different departments within your organization, such as site management and sales teams.
Post-Sale Support
Customer care always extends beyond the sale. We provide support for issues that may arise after the property has been purchased, including maintenance concerns or warranty-related matters.
Feedback Mechanism
We encourage your customers to provide feedback on their experiences. This can help identify areas for improvement and serve as a tool for recognizing and reinforcing positive aspects of your customer care.
Transparency
We are transparent about the repair process, project timelines, and any potential delays. Clear communication helps manage customer expectations.
Emergency Response
We can always respond to emergencies and urgent issues.
We have contract managers in place who will action works on receipt, contacting householders to arrange appointments (usually within 48hours).
Our staff have the skills required to work around occupied properties, producing a high-quality finish to the job, whilst ensuring the home owner is informed and satisfied with the works done and the result achieved.